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Latest Winners

The Sock Shop have been nominated by Lynda King Taylor.

JML have been nominated by Joanne Colland-Docksey.

Press Releases

ONE of the UK's top motivational speakers told a conference in Edinburgh today that companies had to make customers "fall in love" with them in order to achieve long-term sales and profit goals.

THE world's most visited theme park, Britain's biggest independent chain of hi-fi stores and a bookies shop in the Granite City wouldn't appear to have a great deal in common.

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Customer Service Events

21st February 2007

SOCAP Events

27th March 2007

Who Are We?

The WOW! Group are responsible for bringing you The WOW! Awards, a national award programme to recognise outstanding customer service.

You can nominate a business for The WOW! Awards and subscribe to a FREE Customer Service newsletter at www.thewowawards.co.uk These newsletters are now sent every fortnight to subscribers in 34 countries - they are a great way of getting ideas for better service from around the world!

Derek Williams and co with WOW! banner

The WOW Group

...customer service people

Our Websites

The WOW! Awards

The WOW! Awards logo

The WOW! Awards is the home of a very special award at The National Customer Service Awards and is the only award based on customer nominations. The WOW! Awards only notices companies that go the extra mile in delivering great customer service!

At the site you can even make a nomination if you wish and also read the fantastic and enlightened stories from those who actually won!

Mr WOW!

Picture link of Derek Williams opens new window

Mr WOW! is the website based on Derek Williams creator of The WOW! Awards. Derek is also one Britain's leading customer service and business guru.

The site also where you can buy some of his top books and audio CDs on fantastic customer service!